Fiona Freckl'dbottom
05-03-2006, 05:49 PM
<Warning...Rant Ahead>
::rantono::
I ordered flowers for my mother's b'day (which is today, btw) from 11Flowers dot com. They were delivered to my mom's door DEAD. My mom refused them and even the delivery person was embarrassed by the arrangement. Now, the description my mom gave me when she called me to tell me what happened did not match the online description/image in the least.
When I contacted the company via phone, I was left on hold at least 20 minutes or so. When the genius customer service dude got on, I explained the situation to him. He would not make a counter-offer, save cancelling the order (which is *NOT*, IMO, a counter-offer! That's just me getting refunded for a product that they didn't produce...which is why I did business with them in the first place!)
When they would not make good on their mistake, I got angry. His response was, "Why are you getting so upset over flowers?" Now, at this point, I'm thinking, "What if I were a company or a salesperson ordering flowers for a client?" These people clearly have no grasp of what good customer service is. (And unfortunately, I've been seeing a lot of crappy customer service skills pop up recently, even at my job.) ::augh:
Needless to say, I hung up on him, but not before saying a few choice words. (And then bemoaned the fact that I was on my cordless and couldn't slam the receiver down in his ear like I could in the old days...I used to get such satisfaction out of doing that with telemarketers and stupid people in general)
Remember, the flowers you order from 11Flowers dot com may arrive dead and they won't care to make good on that, or work with you to placate the matter.
<Exhales> Okay, I feel better now. We now return you to your regularly scheduled debauchery.
::rantono::
I ordered flowers for my mother's b'day (which is today, btw) from 11Flowers dot com. They were delivered to my mom's door DEAD. My mom refused them and even the delivery person was embarrassed by the arrangement. Now, the description my mom gave me when she called me to tell me what happened did not match the online description/image in the least.
When I contacted the company via phone, I was left on hold at least 20 minutes or so. When the genius customer service dude got on, I explained the situation to him. He would not make a counter-offer, save cancelling the order (which is *NOT*, IMO, a counter-offer! That's just me getting refunded for a product that they didn't produce...which is why I did business with them in the first place!)
When they would not make good on their mistake, I got angry. His response was, "Why are you getting so upset over flowers?" Now, at this point, I'm thinking, "What if I were a company or a salesperson ordering flowers for a client?" These people clearly have no grasp of what good customer service is. (And unfortunately, I've been seeing a lot of crappy customer service skills pop up recently, even at my job.) ::augh:
Needless to say, I hung up on him, but not before saying a few choice words. (And then bemoaned the fact that I was on my cordless and couldn't slam the receiver down in his ear like I could in the old days...I used to get such satisfaction out of doing that with telemarketers and stupid people in general)
Remember, the flowers you order from 11Flowers dot com may arrive dead and they won't care to make good on that, or work with you to placate the matter.
<Exhales> Okay, I feel better now. We now return you to your regularly scheduled debauchery.