Telemarketers and the women who hate them

[Torra]

Warning: NOT work-safe or child-safe

There's some harsh language and it's 8 minutes long.

That being said, this guy has got to be hunched over in his chair trying not to rupture an internal organ.

Poor Alex. (http://crazytelemarketer.ytmnd.com/)

[Peaches O Malley]

HOLY CRAP!!!! She kind of sounds posessed! :stunned: :shock: Umm Alex, hang up.

[Vixynne Rose]

HOLY CRAP!!!! She kind of sounds posessed! :stunned: :shock: Umm Alex, hang up.

I can't believe he hung in there for eight minutes of ::tinfoil: tinfoil hat lady. I hope his boss gave him a raise.

On second thought, I hope he quit telemarketing and got a less stomach-acid-churning job!

[renren]

Umm, I think Alex should be nominated for "most mellow persoon on the face of the friggin Earth"....

And the "lady"... one word...



Midol.... or whatever med she didn't take that day!!
Wow

[DoñaNina]

I posted that in my LJ a few days ago. INSANE.

[Torra]

Honestly, I think he was too amused to hang up on her even though she certainly gave him a reason to! I'd have a sick curiosity to see what -ist she called me next. Murderist? Drug dealer-ist? DENTIST?

[surlywench]

HOLY CRAP!!!! She kind of sounds posessed! :stunned: :shock: Umm Alex, hang up.


can't hang up, he'd get fired or disciplined. only a supervisor can terminate a call.

poor kid, I LOVE that he sorta cracks up in the middle.....

I could *tell* you about some of the clients we got on our lines at GEICO.
NUT JOBS.

[Torra]

can't hang up, he'd get fired or disciplined. only a supervisor can terminate a call.

poor kid, I LOVE that he sorta cracks up in the middle.....

I could *tell* you about some of the clients we got on our lines at GEICO.
NUT JOBS.

He was a supervisor. And since she started threatening him and using profanity, most places consider that an open door to termination.

So, about the clients you get...anything compare to this? Better (or worse, depending on your viewpoint)?

[Vixynne Rose]

She kinda reminds me of...


...this lady (http://www.youtube.com/watch?v=T0MHK8ntKqk). ::tinfoil:

*cringe*

(Though when she went into a rant and started calling gargoyles "gARGYLEs", and saying "dork-sided", I admit I gigglesnorted.)

[Peaches O Malley]

can't hang up, he'd get fired or disciplined. only a supervisor can terminate a call.

poor kid, I LOVE that he sorta cracks up in the middle.....

I could *tell* you about some of the clients we got on our lines at GEICO.
NUT JOBS.
I worked for a hotel chain, we had a regular that would call and refer to whomever he got as "Mistress" :roll:

[Peaches O Malley]

She kinda reminds me of...


...this lady (http://www.youtube.com/watch?v=T0MHK8ntKqk). ::tinfoil:

*cringe*

(Though when she went into a rant and started calling gargoyles "gARGYLEs", and saying "dork-sided", I admit I gigglesnorted.)

*rotfl* *rotfl* ROFL!! WOW! Upon review Margagret accepted the money, hmmmm maybe she should visit the dentist as well, unless of course...........he is "dork-sided". *snort*

[Vixynne Rose]

*rotfl* *rotfl* ROFL!! WOW! Upon review Margagret accepted the money, hmmmm maybe she should visit the dentist as well, unless of course...........he is "dork-sided". *snort*

LOLOL yes, although the money was "tainted", the self-proclaimed "God Warrior" must've prayed on it and decided that it was okay to use "dork-sided" money to pay for her gastric bypass.
For God.
So she could be a skinnier "God Warrior", on Satan's dime. Oh, the sweet justice.
:roll: Riiiiiiiight.

[surlywench]

He was a supervisor. And since she started threatening him and using profanity, most places consider that an open door to termination.

So, about the clients you get...anything compare to this? Better (or worse, depending on your viewpoint)?


ah, I thought he said he had his supervisor right here ;o) Yeah, it is, but that was pretty amusing, getting that on tape was totally worth it. kinda makes you wish ya had speakerphone!

oh, yeah, same level of crazy *easy* there's one woman who's seriously off her nut, insists on being call "MISS" and you'd better enunciate b/c ONLY lesbians are addressed as MS. and she's NOT a lesbian. everyone knows how disgusting those dirty lesbians are.....but GEICO can't cancel her policy b/c she pays on time and is a relativly good driver no matter how friggin crazy she is. but as soon as she misses a payment, she's gone...she never will, it's the murphy's law of customer service.
and then there's mr. jones......i'm really not gonna go into him, he's a white supremacist and he's INSANE, but again, can't cancel for being an asshole.

i've had clients tell me they hope i die b/c they haven't paid a bill for six months and we stopped insuring them when they stopped paying...uhm, HELLO? insurance isn't free...and it's YOUR responsibility to pay every month whether you recieve a bill or not!
it goes on from there. I've had clients yell for 45 minutes straight, with no chance for me to break in and get even a POLICY number to look up the account. and then they hang up b/c i'm not being helpful...uhm, can't help if you don't allow me to look up the account in question....

i've had people want to know the location of my call center, as in street address, so they could come and talk to me personally....yeah....talk....

GEICO is a great company to get insurance thru, but the problem is that most people don't understand how insurance works, so it was always 20% problem solving and 80% education so it wouldn't happen again.

i had one gentleman reem me a new one for our extortionate rates, and how it's all just a bunch of corporations who say we have to have insurance and they can do whatever they want and there's no govenrment oversight, and blah blah blah, I was more than happy to tell him that insurance was in fact regulated by state and federal law, and give him the number to his state's insurance comissioner's office so he could tell HIM how he felt about the rates.

some days you just can't win, other days everyone is happy to talk to you.

i had one gentleman use the word "usurious" to describe our rates and then say snidely, tho i wouldn't expect *you* to know what that means. I gave him the definition right then and there and the silence was PRICELESS.
followed by 'well, then what are you doing working the phones?'
'because sir, i have an english degree. that pretty much qualifies me to work phones or flip burgers, and frankly, i'm not all that fond of grease burns.'
he laughed and apologized about his rudeness, and we went on from there.

i don't actually have a degree, but DAMMIT i hate that people assume i'm an idiot based on my job description.

so yeah....i've worked in customer service/retail for about 10 years...i've got stories aplenty about *every* place i've worked ;o)

[surlywench]

She kinda reminds me of...


...this lady (http://www.youtube.com/watch?v=T0MHK8ntKqk). ::tinfoil:

*cringe*

(Though when she went into a rant and started calling gargoyles "gARGYLEs", and saying "dork-sided", I admit I gigglesnorted.)



you *have* to wonder if the husband decided that it might be better to divorce her.....the kids were looking at her in HORROR....
she needs meds.

[Gemdrite]

Hehe, I'm sorry, this woman makes me laugh. Actually, he makes me laugh, cause he is obviously amused by her. I get crazy people who call our office all the time, and I just can't help but laugh at their stupidity.

[Branwen]

Since I'm on dial up I have not yet listened to nor watched either of the links. But, I can tell you some wild stories regarding client's calling in about their account. We have one client in particular who just nearly blows a gasket when we are polite to her on the phone and either say Yes Ma'am, Thank you Ms/Miss/Mrs "Smith". She was so pissed with an associate for calling her Ms/Miss/Mrs/Ma'am that she requested to speak to a Supervisor. I ended up with the call. I introduced myself & thanked her for her patience & called her by her name Ms/Miss/Mrs "Smith". She again came unglued and screamed at me for about 20 minutes saying that we have no right calling her by any of those names. I finally got tired of her and asked her what she would prefer to be called if she doen not want us to use Ms/Miss/Mrs/Ma'am. She said & I shall quote, "Nothing, just call me NOTHING!!" I said okay Nothing is there anything else I can assist you with this evening? She said No, and hung up. I even noted the account as such and notified my Manager to make sure that I was covered. In regards to closing client's account based on abusive language and verbal abuse to the Associates, yes we have and will close a client's account and note the account accordingly. We even have Branches that refuse to speak to a client or even allow a client in this offices' due to thier abuse. We have had a number of Branch Managers inform us that they will no longer deal with Mr./Mrs. So&So and if they step into the office the Police will be called & trespassing charges filed against them.

As a thought for all of you who think that I'm joking. A few month's after Sept 11, 2001. An elderly gentelman called into our call center and blew up verbally at one of our overnight associates. He was pissed 'cause he was charged multipl overdraft fees on his account and didn't think that it was fair that he was charged the fees and believed that he should have been notified that he was overdrawn by receiving a phoncall from the call center. The Associate attempted to tell him that it is not the banks responsibilty to monitor his account for him and overdraft notices are sent to him to the account address. She also informed him that he has multiple areas of account access from online access, atm access, IVR phone access, teller/branch access and phone associate access. Most of these points are accessible 24 hours a day, 7 days a week, 365 days a year. During this conversation the gentleman was using very explosive and abusive language to the associate. She apologized and offered ways to help prevent any futher overdrafts from occuring on the account. He continued to use abusive language and he demanded that she close his account. Due to the current balance on the account she had to refer him to the branch for assistance (I don't know if it was currently overdraw or had a balance that was over our limit to close over the phone). At this point the man was livid and stated (I'm paraphrasing) that if he had to go into the F*****g Branch he was going to bring with him a sack full of explosives and blow the f******g place to hell and whoever remained he was going to prove to the World that a person could really put their head up their asses. Our Associate pressed the Emergency button on her phone that Immediately has the call traced, recorded. When our onsite Security listened to the call, they contacted our Command Center and had them locate the account holder, the location of the call, the phone number from which the caller was calling from. The Client's Local and State Police were notified, the call was played for them as well as the FBI. Before our Associate got off the call the Police was breaking down the down and arresting the gentelman and charging him with Domestice Terroism, Threat of a Financial Institution including physical harm and a Bombing threat. There were other charges placed against the man all because he was pissed about some overdraft fees. The account was closed, it eventually went to collections and the man has to explain to his wife, children and grandchildren why he was arrested and put into jail.

I get pissed at the Bank, at the phone company and even my Insurance company. But, after dealing with this for 6 years I'm not going to blame my mistakes on someone else. If it is something wrong that I did not do then I'm going to expect it to get fixed, but I won't normally go off on a Customer Service rep. It doesn't get you/me anywhere and you may just find your call posted to half a million sites on the Information Super Highway.

I may sound like an idiot, I just don't need the whole World to hear it.

[Ysobelle]

I am just DYING to know where this came form, though. Who is this woman, who is Alex, and what happened next???

[Gemdrite]

I am just DYING to know where this came form, though. Who is this woman, who is Alex, and what happened next???

That's kinda what I was thinking too!

[Perin]

Wow.....

"I had an appendix rupture because of telemarketers"

"Ma'am I hope this is played in court some day"

"I had a girlfriend that was gang-raped and she found telemarketers worse"...

[Cyranno DeBoberac]

Surly and Branwen's anecdotes about abusive customers is missing one significant point. The people they are talking about are actual customers with whom their company has a relationship.

The (admittedly psychotic) woman in this call is dealing with a telemarketer, an uninvited person in her home who had no legitimate reason to be calling her in the first place.

Granted, this woman clearly needs the attention of a mental health professional, but the guy on the other end deserves whatever abuse he gets, and then some.

[renren]

She kinda reminds me of...


...this lady (http://www.youtube.com/watch?v=T0MHK8ntKqk). ::tinfoil:

*cringe*

(Though when she went into a rant and started calling gargoyles "gARGYLEs", and saying "dork-sided", I admit I gigglesnorted.)


:shock: Those poor kids, and that poor hubby!! Yikes!
Yes, I gigglesnorted at Dorkside and "I learned...STUFF"

[DoñaNina]

:shock: Those poor kids, and that poor hubby!! Yikes!
Yes, I gigglesnorted at Dorkside and "I learned...STUFF"

I really do pity that woman.

[Ysobelle]

Are we sure he's a cold-calling telemarketer? I mean, we really don't know any backstory here.

Though man, I so wish I did....

[Cyranno DeBoberac]

I wonder if the woman knows that she's famous all over the interwebs.

Cause, you know, that might just push her over the edge. Where's my popcorn?

[Gemdrite]

I gotta disagree, I don't care whether she really was on the do-not-call list or not, no telemarketer *deserves* that. They deserve a set-down, perhaps, but 8 minutes of pure hysterical abuse? Nope, not even the hated telemarketer should have to put up with that. They are just doing their jobs, and if for whatever reason that number comes up in their list, they call. His company should get busted for not removing her number, and even though he claims to be a supervisor, we have no proof he would know whether she was on the do-not-call list or not. That woman needs to take a giant chill pill.

[surlywench]

I'm just taking a wild guess here...but somehow I don't think this woman is connected enough with the 'real world' to know that there IS a Do Not Call List....let alone figure out how to sign up for it....

she was after all claiming that she used to be an EMT and people DIED b/c her answering machine was full.......

uhhhhhhhhhmmmmmmmmmmmm...........yeeeeeaaaaah..... ok!

[Vixynne Rose]

I'm just taking a wild guess here...but somehow I don't think this woman is connected enough with the 'real world' to know that there IS a Do Not Call List....let alone figure out how to sign up for it....

LOL she thinks the DNC List is something you channel by adding straightened coat-hangers to your tinfoil hat...::tinfoil:

[surlywench]

OMG! Did she SAY THAT??

W O W.......

[Cyranno DeBoberac]

I gotta disagree, I don't care whether she really was on the do-not-call list or not, no telemarketer *deserves* that. They deserve a set-down, perhaps, but 8 minutes of pure hysterical abuse? Nope, not even the hated telemarketer should have to put up with that. They are just doing their jobs
That's what they said at Nuremburg. :wink:

[Gemdrite]

That's what they said at Nuremburg. :wink:

Slight difference between telemarketers and murderers (though apparantly that woman didn't think so.) At Nuremburg, they may have been doing their jobs, but they were still *killing* people. Somehow, I am doubting the Do Not Call list is sitting right in front of every single telemarketer so they can check phone numbers. And otherwise, calling somebody is still a legal action.

*edit* And any department that would hire her as an EMT should be prosecuted for depraved indifference if this story were true. This woman is too psycho to be working with people's lives. Though, it sounds to me more like a story she made up to make herself more "fearsome," cause some of the stuff she claims is just too over the top.

[Cyranno DeBoberac]

Slight difference between telemarketers and murderers True. Murderers at least have some sense of conviction; whereas telemarketers are just whores. ::kooky::

[Torra]

I think she's quite over the top too, and how she suddenly develops empathy for those people who "couldn't sleep at night, because of the calls." Anyone else notice that she sounded like she was about to cry? Then 2 seconds later, she's off again on some weird tangent about how no one loves her because they call her and she's got the police listening.