MaidMarion
03-26-2007, 10:27 PM
Just need to get this off my chest.
I travel frequently for work.
So about a month ago, I went to this one hotel.
Now this hotel is a square shaped building, and they charge extra for the rooms that face the inside. They call them “Courtyard view”. I call it, “outside rooms face the highway so you have to hear truck roaring by at two in the morning.”
So I show up, and it turns out there’s an eight grade basketball tournament in the area and several of the teams were staying in this hotel.
When I arrive there was along line to check in due to all the basketball players and chaperones.
Despite the fact that when it was my turn to check in, I had my Rewards card and conformation number out and ready, the front desk worker ignored that and assumed I was part of the group. She started to hand me a room key and tell me the group rate would apply. I’m like “What group rate? I’m not with them”. She gets this annoyed look and was like “oh, what’s your name again?”
She gave me a room key and I went upstairs. When I got to my room, it was a two queen bed room and was a connecting room to a room with basketball players.
Also, the kids were making a ton of noise. They were running up and down the halls and rough- housing in the elevators.
I returned to the front desk and told the girl working that my reservation was for a king size bed and that I would like a room that was not near the kids.
She gave me a new room key, and I noticed the new room number was just a few rooms down from where I was before, so I asked if there was anything available farther away from where the kids were staying.
She snapped at me and said “OK, what do you want?! You said you wanted a king size bed, I switched you. I’m trying to help you out!”
I repeated that I wanted to be put farther away from where the basketball team was staying and she said the other end of the building was filled.
I’m thinking “my reservation was for a king sized bed in the first place. So she really shouldn’t have acted like she was doing me some huge favor by correcting her mistake.”
While I was trying to get some work done in my room, I heard a loud bang and a scream from outside. I opened my door and these kids were playing leap frog down the hallway.
I went to the business center thinking I could get some work done there. No such luck, the kids were in there playing on the internet.
In the pool, again, the kids were making a ton of noise and horseplay. There were no adults there supervising.
I ended up getting hit when one of the kids decided the lifesaving tube hanging on the wall was a toy and started throwing it around the pool.
There were six other people in the hot tub, one was am elderly man.
These kids apparently thought the hot tub was just a mini pool, one of them cannon balled right into the middle of it, I thought the older man was going to have a heart attack.
Another guest in the pool called the front desk to ask that someone get these kids in line. There was no response, at least not while I was in the pool.
I did not get any sleep that night as kids were continuing to play in the halls.
So I go to the hotel chain’s website and sent an email about what happened.
I got a response from the manager offering me a free night.
So last week, I was back in that are and was going to redeem my free night.
I walk in and there was the same girl working the front desk.
She tells me all the courtyard rooms are full. I told her that I had reserved an inside room and she repeated that they were all taken. I’m like “I reserved a courtyard room and they cost extra”.
She gives me this dirty look and says, “it doesn’t matter anyway, your room’s free”.
Let’s see here: My rooms is free because the last time I was there she messed up my reservation and gave me the same attitude.
What happened to consumer service?
*hugs*
K.J.
I travel frequently for work.
So about a month ago, I went to this one hotel.
Now this hotel is a square shaped building, and they charge extra for the rooms that face the inside. They call them “Courtyard view”. I call it, “outside rooms face the highway so you have to hear truck roaring by at two in the morning.”
So I show up, and it turns out there’s an eight grade basketball tournament in the area and several of the teams were staying in this hotel.
When I arrive there was along line to check in due to all the basketball players and chaperones.
Despite the fact that when it was my turn to check in, I had my Rewards card and conformation number out and ready, the front desk worker ignored that and assumed I was part of the group. She started to hand me a room key and tell me the group rate would apply. I’m like “What group rate? I’m not with them”. She gets this annoyed look and was like “oh, what’s your name again?”
She gave me a room key and I went upstairs. When I got to my room, it was a two queen bed room and was a connecting room to a room with basketball players.
Also, the kids were making a ton of noise. They were running up and down the halls and rough- housing in the elevators.
I returned to the front desk and told the girl working that my reservation was for a king size bed and that I would like a room that was not near the kids.
She gave me a new room key, and I noticed the new room number was just a few rooms down from where I was before, so I asked if there was anything available farther away from where the kids were staying.
She snapped at me and said “OK, what do you want?! You said you wanted a king size bed, I switched you. I’m trying to help you out!”
I repeated that I wanted to be put farther away from where the basketball team was staying and she said the other end of the building was filled.
I’m thinking “my reservation was for a king sized bed in the first place. So she really shouldn’t have acted like she was doing me some huge favor by correcting her mistake.”
While I was trying to get some work done in my room, I heard a loud bang and a scream from outside. I opened my door and these kids were playing leap frog down the hallway.
I went to the business center thinking I could get some work done there. No such luck, the kids were in there playing on the internet.
In the pool, again, the kids were making a ton of noise and horseplay. There were no adults there supervising.
I ended up getting hit when one of the kids decided the lifesaving tube hanging on the wall was a toy and started throwing it around the pool.
There were six other people in the hot tub, one was am elderly man.
These kids apparently thought the hot tub was just a mini pool, one of them cannon balled right into the middle of it, I thought the older man was going to have a heart attack.
Another guest in the pool called the front desk to ask that someone get these kids in line. There was no response, at least not while I was in the pool.
I did not get any sleep that night as kids were continuing to play in the halls.
So I go to the hotel chain’s website and sent an email about what happened.
I got a response from the manager offering me a free night.
So last week, I was back in that are and was going to redeem my free night.
I walk in and there was the same girl working the front desk.
She tells me all the courtyard rooms are full. I told her that I had reserved an inside room and she repeated that they were all taken. I’m like “I reserved a courtyard room and they cost extra”.
She gives me this dirty look and says, “it doesn’t matter anyway, your room’s free”.
Let’s see here: My rooms is free because the last time I was there she messed up my reservation and gave me the same attitude.
What happened to consumer service?
*hugs*
K.J.