pizza hut-don't use credit cards....

[Mistress Morigianna]

I am not sure I am in a snit or not but don't mess with the wench that is sick with the flu and on her period......

I have been sick for almost a week. I finally am getting somewhat upright. I didn't want to deal with anymore frigging oatmeal or soup so I ordered pizzxa online and figured i would naw on braedsticks.... I haven't been out of the house to the bank so i used my credit card online. . It says you will have to show it to the driver.makes sense to me so i put my card & Id by the door. They want to make sure you really have the card.

the driver comes and takes my card and I am handing pizza inside and caughing and choking in the cold air. I sign the paper after adding a tip and everyone is eating......
then it dawns on me- Hey didn't i see him making a copy of my card on the bottom of the reciept? I look at my reciept and it has all my card numbers blocked but the last few. but i swear he rubbed the card.... hmmmm am i stilll foggy on cold meds?
I call the store. the manager says they are suppossed to get a copy of the card so they rub the card with a pen side on the bottom of your reciept that they keep- making a copy of ALL THE NUMBERS!!!
wait a minute- thats illigal now!!
I explain that it is illigal to have all the numbers on a reciept now. Anyone could steal all my info from the driver or the store or if the driver is jumped! He doesn't care- that is what pizza hut tells them to do....I can call the 800 number.....blah blah.:roll:

i call the 800 number- they are closed. I wrote on the website. i will call tomarrow.
I can't believe that PH tells them to break the law and put thier customers at risk for fraud.

anyone work at PH and know if this is normal???
Or am i working up a piss for nothing???::tinfoil:

[Ysobelle]

Most of the time I order in with a card they take some kind of impression of the numbers. How else will they know I had the same card I gave them over the phone?

[Gellis Indigo]

Sometimes when I use a credit card to purchase something at Faire the booth will use one of the old "knuckle-buster" credit card machines to make an impression of my card. I'm not sure how what Pizza Hut did would be any different.

[Selena]

I'm not necessarily convinced that having all numbers on a receipt is illegal. Remember the good ole days when we had the large carbon receipts? They had all the numbers!

Many places do not have but the last digits simply out of professional courtesy and customer safety. Can anyone provide me a Federal statute that states they are breaking the law? (too early for me to try to find right now...)

[WenchLadyKate]

If I'm right, the receipt that a customer retains can't have the numbers on it, but the one that the store keeps can. Or something like that. Or maybe not, but that's what I heard.

[MaidenFaeSnow]

I've ordered from the Hut online and have never had to show my card to anyone...ever.

[FairieTink]

Papa Johns is the same way, they make an impression with a pen. Heck when I worked stockwood for Lars we did the same thing as well. It was on the copy they signed and we kept.

[Bean]

It is good business practice to have an imprint of the card so if someone tries to charge off the purchase we have an imprint proving we actually saw the card and that someone just didn't rattle off a bunch of numbers. If we can't scan the card through our registers we have to imprint the card to prove it was physically in our presence.

I don't believe it is illegal for card numbers to be on the store's copy of the receipt. As Surly said, businesses have moved, out of courtesy, to not printing the numbers on the receipts. My accounting department captures all credit card numbers even though they don't print out on a reciept for either the customer or my store copy.

If it worries you that they imprinted your card, watch your account for a week or so to make sure it isn't being used, and then don't use your card at Pizza Hut again. Write them a check next time, but then they have all your bank account info.

[Isabelle Warwicke]

I work in the restaurant business and our reciepts don't have all the numbers. We keeo one copy and the Guest keeps the other. However, we do have a report that has every single, complete number we run every day. The signed receipts are wrapped in that report and kept in our safe until we send them to Revenue Accounting once a week.

So, I think that the company can have the entire number (how else would they take payment) but it is bad form to have it on the reciept. I can understand your frustration. When I get those knucle-buster reciepts at faire, I shred them and toss the remnants into like three different garbage cans.

[FairieTink]

I work in the restaurant business and our reciepts don't have all the numbers. We keeo one copy and the Guest keeps the other. However, we do have a report that has every single, complete number we run every day. The signed receipts are wrapped in that report and kept in our safe until we send them to Revenue Accounting once a week.

So, I think that the company can have the entire number (how else would they take payment) but it is bad form to have it on the reciept. I can understand your frustration. When I get those knucle-buster reciepts at faire, I shred them and toss the remnants into like three different garbage cans.

You don't need them because you've scanned them, proving the card was there. Ordering online is different, how easy would it be to steal a number and order pizza to a dorm or what ever then turn around and say, it wasn't me, they don't have my card info to prove I asked for it. They are just protecting themselves.

[MaidenFaeSnow]

You don't need them because you've scanned them, proving the card was there. Ordering online is different, how easy would it be to steal a number and order pizza to a dorm or what ever then turn around and say, it wasn't me, they don't have my card info to prove I asked for it. They are just protecting themselves.


So it would seem to me they could still make an imprint of the card in so far as to rub the name and last few digits of the number but not the entire number. That would help to keep the card safe should the driver be mugged or carelessly lose it.

[Bean]

When you are rubbing the card with a pen to get an imprint, it would be hard to stop in certain places to not collect data. Time is money when you are delivering food (faster delivery, better reputation for the restaurant and better tip). When the old knuckle busters are used, you cannot spare any part of the card when imprinting.

[Mistress Morigianna]

atually i looked it up- in CA at least you can't have all the numbers on a recept anymore. it used to be the copy given back but now is both copys.

I thought that before they have just looked at the card to verify and had the person sign it.

[Conall Crow]

While doing a little checking around the web on this matter, I decided to just send an email to someone who should know about the laws here in Texas... The State Attorney's Office. Their response was to send me the following link...

http://www.oag.state.tx.us/newspubs/releases/2006/020606ccfaq.pdf

CREDIT CARD FAQ
1. What information is required to be concealed under this new law?
The law, which can be found in Section 35.58 of the Texas Business and Commerce Code, requires retailers to print no more than the last four numbers of the credit card on the customer’s receipt. The card’s expiration date also must not appear on the consumer’s receipt.

2. When is the deadline for compliance?
Dec. 31, 2005, was the deadline for all Texas retailers to comply with a law, enacted in 2003, that sought to reduce the risk of identity theft by requiring retailers to print no more than the last four numbers of a customer’s card number on the customer’s receipt.

3. Can the merchant keep a copy with the full credit card information?
Yes, however the business is required to safeguard the information.
Senate Bill 122 Identity Theft Enforcement and Protection Act, which went into effect September 1, 2005, requires businesses to implement reasonable procedures to safeguard their clients’ sensitive personal information.

4. Does the law apply to handwritten or imprint receipts?
No. The law does not apply to a transaction where the sole means of recording the credit card or debit card number is through a handwritten or by an imprint of the card. However, the business is still required to safeguard the consumer’s information.

5. Do receipts for merchandise returns also fall under this law?
In general, retailers should conceal the same information on any consumer’s copy.

6. Can your office advise me whether my business is in compliance with the law?
State law prohibits our office from providing private individuals or businesses legal advice or interpretations of the law. If you feel that you need further clarification of this new law, you will have to turn to another source such as a private attorney, legal aid society or other organization.

7. Is my credit card leasing company required to notify me about my obligations under the law?
Under this new law, a business that provides, leases or sells a cash register used to print credit card or debit card transactions shall provide notice of the requirements of this section to the lessee, buyer orrecipient.

8. Where can I find a copy of the law?
You can access the new law on the Texas State Law Library website at www.sll.state.tx.us.

9. How can I file a complaint?
You can file a consumer complaint by completing our consumer complaint form. It is available online in the consumer protection section of our website at www.oag.state.tx.us/consumer/consumer.shtml.

Each States Attorney General should be able to give you your own states laws, or just go directly to the US Attorney General's Office and check out the federal laws on this matter.

http://www.usdoj.gov/contact-us.html

[Selena]

While doing a little checking around the web on this matter, I decided to just send an email to someone who should know about the laws here in Texas... The State Attorney's Office. Their response was to send me the following link...

http://www.oag.state.tx.us/newspubs/releases/2006/020606ccfaq.pdf




Awesome! Thanks for doing this research. So it's essentially up to each state to enforce, eh.
In regard to Texas, it's acutally under section 35.61 (I think it was changed during the last legislative session) -- here it is for Texas:

§ 35.61. BUSINESS RECEIPT CONTAINING CREDIT CARD OR
DEBIT CARD INFORMATION. (a) This section does not apply to a
transaction in which the sole means of recording a person's credit
card or debit card account number on a receipt or other document
evidencing the transaction is by handwriting or by an imprint or
copy of the credit card or debit card.
(b) A person that accepts a credit card or debit card for the
transaction of business may not print more than the last four digits
of the credit card or debit card account number or the month and
year of the credit card's or debit card's expiration date on a
receipt or other document that evidences the transaction and that
is provided to a cardholder.
(c) A person who provides, leases, or sells a cash register
or other machine used to print receipts or other documents
evidencing credit card or debit card transactions shall provide
notice of the requirements of this section to the recipient,
lessee, or buyer, as applicable, of the machine.
(d) A court may not certify an action brought under this
section as a class action.
(e) A person who violates Subsection (b) is liable to the
state for a civil penalty in an amount not to exceed $500 for each
calendar month during which a violation occurs. The civil penalty
may not be imposed for more than one violation that occurs in a
month. The attorney general or the prosecuting attorney in the
county in which the violation occurs may bring suit to recover the
civil penalty imposed under this section.
(f) The attorney general may bring an action in the name of
the state to restrain or enjoin a person from violating Subsection
(b).

Added by Acts 2003, 78th Leg., ch. 808, § 1, eff. Sept. 1, 2003.

Renumbered from Business and Commerce Code, Section 35.58 by Acts
2005, 79th Leg., Ch. 728 (http://www.legis.state.tx.us/tlodocs/79R/billtext/html/HB02018F.HTM), § 23.001(4), eff. September 1, 2005.


Text of section effective until April 1, 2009